Getting Support, Modifications and Upgrades

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Note: This post hasn't been updated in over 2 years.

Authors on the Envato Marketplaces will sometimes provide after-purchase technical support, at their discretion. Learn more about what’s possible in this Knowledgebase post.

This article is reposted from the Envato Knowledgebase, which contains information on all the Envato sites, and is a helpful resource for authors, buyers and users.

If you have a question about a file, you may take the following steps:

  1. Check to see if the author has stated on their profile page or their item page that they will provide support or assistance. Some authors are glad to answer questions, other authors may choose not to.
  2. If the author provides support, leave a comment on the item page for technical assistance.
  3. If you’d like to inquire with the author about commissioning a custom modification of a file, please send a Site Mail to the author directly. You can do this by visiting their profile page and using the form in the right hand sidebar. Authors may choose to work with you at their discretion.

An item should work as stated upon download. If the item does not work as stated or is malfunctioning somehow, please contact support who will assist you. If the item is found to be faulty or not working as described you are eligible for a full refund.

If the author updates the file with fixes or new features, you can re-download any file you’ve previously purchased.

  • AitThemes

    I’d recommend to read the item description and author profile page before posting support question to item discussions. Most authors have a dedicated support forum where they deal with all buyer enquiries.